Refund policy

Last updated: February 1, 2026

At Propa Coffee, all of our coffee is roasted fresh to order. Because coffee is a food and beverage product, we have a strict but fair return and refund policy outlined below.

All Sales Are Final on Coffee Products

Due to the perishable nature of coffee and food safety regulations, we do not accept returns or offer refunds for coffee once it has been shipped.

This includes but is not limited to:

  • Change of mind

  • Taste preferences

  • Ordering the wrong product

  • Delays caused by the carrier

  • International delivery issues

Once coffee leaves our roastery, it cannot be returned, resold, or reused.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, defective, or incorrect, we will absolutely make it right.

To be eligible for a replacement:

If the error was on our end or our fulfillment partner’s end, we will replace the coffee at no cost to you.

We do not require damaged coffee to be returned.

Shipping Issues and Lost Packages

We ship using USPS for domestic and international orders.

Once an order has been handed to the carrier:

  • Propa Coffee is not responsible for delays, lost packages, or carrier errors

  • Tracking information will be provided for all orders

If a package is marked as delivered but cannot be located, we recommend contacting USPS directly. In certain cases, we may offer a replacement at our discretion.

International Orders

International shipping is available, however:

  • International orders are shipped at the customer’s risk

  • Duties, taxes, and customs fees are the responsibility of the customer

  • International orders are non-refundable and non-guaranteed

Due to customs and carrier handling outside our control, we cannot guarantee delivery timeframes for international orders.

Cancellations

Orders may only be cancelled before roasting begins.

Because our coffee is roasted fresh to order, once production has started, cancellations are no longer possible.

If you need to cancel an order, please contact us immediately at propacoffeecontact@gmail.com.

Contact Us

If you have any questions about this policy or need help with an order, please reach out to:

Email: propacoffeecontact@gmail.com

We appreciate your understanding and support of small-batch, freshly roasted coffee.